Our Commitment - SGL Consulting

Our Commitment to Excellence

SGL Consulting’s success is a direct result of Stefanie Langsam’s passion, energy, and enthusiasm. Whether her role on an engagement is to lead, serve in a support role, or provide targeted advice, she works tirelessly to ensure the overall team succeeds.

She is often recognized as a Subject Matter Expert and has been invited to share her knowledge and expertise in a variety of forums. Below are a few examples of her community involvement and impact.

December 2010

Digital Government Institute, Government Customer Service Conference

Panelist and Member of Conference Education Advisory Committee

Stefanie was asked to be a panelist at the Government Customer Service Conference and Expo 2010, hosted in Washington D.C. by the Digital Government Institute (DGI). DGI specializes in the design and production of leading edge education programs on emerging trends and technologies for government IT management professionals. She was one of four speakers who shared their insights on multi-channel service delivery and answered questions from conference attendees.

In addition to serving as a panelist, Stefanie was invited to serve on the Conference Education Advisory Committee. Members of the committee help shape the conference agenda and identify topics and speakers of interest. Stefanie also hosted a lunchtime “Table Talk” on the topic Ten Things Every Organization Can Do to Improve Government Customer Service.

Feedback on Stefanie from conference participants:

“Did an incredible job of looking at the panel issues as they relate to multiple consumers.”
“Concise and to the point. Some interesting thoughts to test your own services.”
“Excellent presentation. No rambling, right on point.”

December 2009

Digital Government Institute, Government Customer Service Conference

Presenter

Stefanie was a featured speaker at the Government Customer Service Conference hosted in Washington, DC by the Digital Government Institute. Stefanie and her client from NTIA presented over 200 attendees with a comprehensive overview of the unprecedented call center initiative elements of the 2009 Digital Television Conversion.

Feedback on Stefanie from conference participants:

“Excellent overview. Stefanie is very knowledgeable and was able to relay the details to the audience in a very understandable manner.”
“Good information and detail on analysis of IVR systems and challenges.”